Outage in JW Player
Corruption on some segments of some videos
Resolved MinorIncident Report
Third party provider issue impacting Instant Live.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/02/2026 02:07AM
This incident has been resolved.
MONITORING
3 months ago - at 02/01/2026 05:04PM
We have completed the remediation steps for impacted assets and will be monitoring.
IDENTIFIED
3 months ago - at 01/30/2026 07:13PM
A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.
IDENTIFIED
3 months ago - at 01/29/2026 08:43PM
We are continuing to work on a fix for this issue.
INVESTIGATING
3 months ago - at 01/29/2026 06:30PM
We are currently investigating this issue.
IDENTIFIED
3 months ago - at 01/29/2026 06:27PM
Third party provider issue impacting Instant Live.
Latest JW Player outages
Issues downloading MP4 assets - 4 days ago
Ingest delays for some assets - 10 days ago
DRM Issues affecting US and Asia regions - about 1 month ago
Video Uploads Failing - about 2 months ago
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