Outage in JW Player
Media stuck in processing after upload
Resolved MinorIncident Report
We are investigating issue with media stuck in processing after upload
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/20/2026 08:20PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 05/20/2026 08:09PM
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
IDENTIFIED
2 days ago - at 05/20/2026 08:04PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 05/20/2026 07:47PM
We are investigating issue with media stuck in processing after upload
Latest JW Player outages
Elevated rebuffering and playback failures - 16 days ago
Issues downloading MP4 assets - 25 days ago
Increased re-buffering and errors for some assets and live streams - about 1 month ago
Ingest delays for some assets - about 1 month ago
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