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Outage in JW Player

Elevated webhook delivery latency

Resolved Minor
September 24, 2026 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Third party provider issue impacting Instant Live.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/24/2026 06:23PM

This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.

IDENTIFIED about 3 hours ago - at 09/24/2026 05:44PM

Third party provider issue impacting Instant Live.

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