Outage in JW Player
Roku Trickplay VOD Playback Issues
Resolved MinorIncident Report
We are currently experiencing VOD playback issues affecting some customers using Roku Trickplay. We are working to temporarily disable Roku Trickplay for the affected customers to restore playback.
Components affected
JW Player Content Delivery & PlaybackTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/26/2026 08:12PM
The incident has been resolved.
MONITORING
12 days ago - at 10/26/2026 07:44PM
We are continuing to monitor for any further issues.
MONITORING
12 days ago - at 10/26/2026 07:43PM
Roku Trickplay has been re-enabled, and VOD playback on Roku is operating normally. We are continuing to monitor and will post a final update shortly.
IDENTIFIED
12 days ago - at 10/26/2026 06:44PM
Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.
INVESTIGATING
12 days ago - at 10/26/2026 06:33PM
We are currently experiencing VOD playback issues affecting some customers using Roku Trickplay. We are working to temporarily disable Roku Trickplay for the affected customers to restore playback.
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