Outage in K3
Unable to login to Imagine
Resolved Major
June 25, 2024 - Started almost 2 years ago
- Lasted 4 months
Incident Report
We have identified an issue logging into Imagine and we are working on a fix for this incident.
Components affected
K3 Kiosk (KSK) K3 Donated Stock K3 Point Of Sale (POS) K3 Portal K3 Pop-up, Order & Pay (POP) K3 SQL Server K3 Checkout K3 Table, Order & Pay (TOP) K3 External Communications K3 Vault K3 Digital VAT (UK) K3 Shopify K3 Donated Stock (BHF) K3 Public API Availability K3 Simple POS K3 Self Checkout (SCO)Latest Updates ( sorted recent to last )
IDENTIFIED
almost 2 years ago - at 06/25/2024 06:40AM
We have identified an issue logging into Imagine and we are working on a fix for this incident.
IDENTIFIED
almost 2 years ago - at 06/25/2024 08:14AM
We are continuing to work on a fix for this incident.
IDENTIFIED
almost 2 years ago - at 06/25/2024 09:04AM
We are continuing to work on this issue with our service provider
MONITORING
almost 2 years ago - at 06/25/2024 10:10AM
Our service provider has implemented a fix and we are monitoring the situation. However access should now be restored.
Latest K3 outages
Imagine Public API Incident - 4 months ago
Imagine Portal Incident - 4 months ago
Imagine Public API Incident - 4 months ago
Imagine Portal Incident - 5 months ago
Imagine POS Incident - 5 months ago
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