Outage in Kajabi
Community DMs Not Working (Web and App)
Resolved MinorIncident Report
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/12/2026 04:26PM
This incident has been resolved.
MONITORING
7 days ago - at 06/12/2026 03:56PM
We have identified the root cause and pushed out a fix. Your Community DMs should now be loading up properly. We'll continue to monitor the situation for any changes.
MONITORING
7 days ago - at 06/12/2026 03:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 06/12/2026 03:13PM
We're currently investigating an issue affecting Community Direct Messages (DMs) on both the web and the Kajabi Mobile App (KMA), where users may be unable to load previous messages or new messages may not appear. Our engineering team is actively looking into the issue. We'll share more updates as soon as we've identified the root cause. We highly appreciate your patience at this time.
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