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Outage in Kajeet

Sentinal Application SLowness

Resolved Minor
July 15, 2026 - Started 21 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue affecting Sentinel, including Sentinel App access and related processing. Teams are actively working on database performance concerns and will provide another update once impact and mitigation are confirmed.
Components affected
Kajeet REST APIs

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 07/15/2026 12:28PM

Sentinel service performance has returned to normal after the internal ThousandEyes monitoring transaction testing Sentinel UI login was stopped at approximately 07:53 EDT. We are continuing to monitor to confirm stability.

If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

INVESTIGATING 21 days ago - at 07/15/2026 10:52AM

We are investigating an issue affecting Sentinel, including Sentinel App access and related processing. Teams are actively working on database performance concerns and will provide another update once impact and mitigation are confirmed.

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