Outage in Kaleyra
Degraded Performance on Voice Applications
Resolved MajorIncident Report
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/01/2026 09:52PM
Post monitoring, the issue stands resolved
IDENTIFIED
17 days ago - at 07/01/2026 07:59PM
Team still analysing the issue.
IDENTIFIED
17 days ago - at 07/01/2026 07:16PM
Identified sudden spike in traffic caused the issue, Still investigating is going on
INVESTIGATING
17 days ago - at 07/01/2026 06:22PM
Team is still investigating the issue.
INVESTIGATING
17 days ago - at 07/01/2026 05:32PM
Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.
INVESTIGATING
17 days ago - at 07/01/2026 05:03PM
Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.
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Maintenance activity in {Gujarat} Location - 9 months ago
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