Outage in Kaltura Virtual Classrooms and Meetings
Meeting Experience: video library in Mediaspace
Resolved MinorIncident Report
What is the Impact: For customers who use the Mediaspace platform, users might experience slowness or a black screen when using the Mediaspace video library. Additionally, some users may be unable to access Meeting Rooms.
Current Status: At this stage our engineering team has identified the issue is related to AWS region server load, and investigation and mitigation efforts by our team are still in progress. Additional information can be seen under AWS status page for "API Error Rates" here: https://status.aws.amazon.com/
What to Expect Next: We are monitoring the service speed and will update in the next hour.
Need to monitor Kaltura Virtual Classrooms and Meetings outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 12/22/2021 03:41PM
What was the Impact: For customers who use the Mediaspace platform, users may have experienced slowness or a black screen when using the Mediaspace video library. Additionally, some users may have been unable to access Meeting Rooms.
Current Status: Our engineering team has completed changes and mitigation in order to restore normal performance, and monitoring has been completed. Additionally, AWS confirmed the server load issue has been resolved at their side.
What to Expect Next: Monitoring has been completed and normal performance has been confirmed. This incident is now closed.
MONITORING
about 4 years ago - at 12/22/2021 02:34PM
What was the Impact: For customers who use the Mediaspace platform, users may have experienced slowness or a black screen when using the Mediaspace video library. Additionally, some users may have been unable to access Meeting Rooms.
Current Status: Our engineering team has made some changes to mitigate impact and improve performance. We are currently evaluating and monitoring the service, and seeing improvement.
What to Expect Next: We are now monitoring the service and will update in the next hour.
IDENTIFIED
about 4 years ago - at 12/22/2021 02:09PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 4 years ago - at 12/22/2021 02:07PM
What is the Impact: For customers who use the Mediaspace platform, users might experience slowness or a black screen when using the Mediaspace video library. Additionally, some users may be unable to access Meeting Rooms.
Current Status: At this stage our engineering team has identified the issue is related to AWS region server load, and investigation and mitigation efforts by our team are still in progress. Additional information can be seen under AWS status page for "API Error Rates" here: https://status.aws.amazon.com/
What to Expect Next: We are monitoring the service speed and will update in the next hour.
Latest Kaltura Virtual Classrooms and Meetings outages
Kaltura Meetings Audio Issue in Chrome v.103 - over 3 years ago
Informational: Kaltura Virtual Classrooms and Meetings Status Page will be deprecated as of July 1st - over 3 years ago
Kaltura Meeting Experience/Virtual Classrooms: Services outage - over 3 years ago
Informational: Possible issues in audio/video in KME in Google Chrome 101 version caused by bug in Google Chrome - over 3 years ago
Kaltura Meeting Experience/Virtual Classrooms: Services outage - over 3 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5420 services available
Integrations with
