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Outage in Kami

Grade with Kami Feature - Known Issue

Resolved Major
April 16, 2026 - Started about 1 month ago - Lasted 12 days
Official incident page

Incident Report

Summary AI Generated

Kami experienced a major issue affecting the "Grade with Kami" and "Open with Kami" features for users integrating with Google Drive and Google Classroom, lasting approximately 12 days. Engineers identified and released a fix that was gradually rolled out to users through extension updates. The issue was fully resolved once users updated their Kami browser extensions to the latest version.

We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at support@kamiapp.com

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/28/2026 02:27PM

We're happy to share that the issue with Grade with Kami has now been resolved. To make sure everything is working properly on your end, please update your Kami extension:

For Google Chrome: https://help.kamiapp.com/en/articles/14479097-upgrading-the-kami-google-chrome-extension
For Microsoft Edge: https://help.kamiapp.com/en/articles/14479664-upgrading-the-kami-microsoft-edge-extension

If updating doesn’t resolve the issue, we recommend fully uninstalling and then reinstalling the extension, as this will ensure you’re on the latest version. If you’re still experiencing any problems after that, please reach out and let us know at support@kamiapp.com. We’re happy to take another look. Thanks again for sticking with us through this!

MONITORING 22 days ago - at 04/24/2026 04:22PM

We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension.

If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at support@kamiapp.com and our team will be happy to assist.

MONITORING 29 days ago - at 04/17/2026 02:47PM

We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. In the mean time, please try uninstalling and reinstalling your Kami extension as this may speed up the update process. Please email us at support@kamiapp.com with questions!

IDENTIFIED 29 days ago - at 04/17/2026 02:45PM

We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at support@kamiapp.com with questions!

MONITORING 29 days ago - at 04/17/2026 02:44PM

We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at support@kamiapp.com with questions!

IDENTIFIED about 1 month ago - at 04/16/2026 03:52PM

We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at support@kamiapp.com

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