Outage in Kaseya

Kaseya Store - Partial Service Disruption

Resolved Major
January 16, 2025 - Started 20 days ago - Lasted about 18 hours
Official incident page

Need to monitor Kaseya outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kaseya, and never miss an outage again.
Start Free Trial

Outage Details

We are facing a technical issue with the Kaseya Store Portal (http://myportal.kaseya.com) due to a BlueSnap outage (https://status.bluesnap.com/incidents/267281). Users attempting to log in through the KaseyaOne Portal Single Sign-On to access the Kaseya Store Portal (http://myportal.kaseya.com) might experience an error. The BlueSnap team is actively addressing these issues, while we are closely monitoring the situation. We regret any inconvenience this situation may have caused. Kaseya Cloud Operations Team
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/17/2025 02:29PM

This incident has been resolved.

INVESTIGATING 19 days ago - at 01/17/2025 09:16AM

We have deployed a fix to reduce to Sev 2. Now the customers can login to portal, but can't use any payment functionality, such as Invoices Payments, Product Purchasing, Payment Methods Management. We are continuing to investigate the issue.

We regret any inconvenience this situation may have caused.

Kaseya Cloud Operations Team

INVESTIGATING 20 days ago - at 01/16/2025 08:25PM

We are facing a technical issue with the Kaseya Store Portal (http://myportal.kaseya.com) due to a BlueSnap outage (https://status.bluesnap.com/incidents/267281).

Users attempting to log in through the KaseyaOne Portal Single Sign-On to access the Kaseya Store Portal (http://myportal.kaseya.com) might experience an error.

The BlueSnap team is actively addressing these issues, while we are closely monitoring the situation.

We regret any inconvenience this situation may have caused.

Kaseya Cloud Operations Team

Latest Kaseya outages

Datto RMM - SYRAH - Internal Server Error may be received upon login, navigating the product, or attempting a Web Remote Session. - 1 day ago
Degraded Performance on US-NA1VSA12 - 5 days ago
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'cae1-saas-p0' - 7 days ago
UTMSP - Service disruption with 504 Gateway Time-out error - 8 days ago
Datto Networking : Networking Devices Are Not Displaying Statistics In The Partner Portal, Despite Being Online And Successfully Checking In. - 9 days ago

Be the first to know when Kaseya and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook