Outage in Kaseya
Datto Partner Portal - Persistent “Urgent Data Retention” Banner
Resolved MajorIncident Report
We are currently investigating an issue in the BCDR Partner Portal where the “Urgent Data Retention Update for Archived Agents” banner may continue to appear after selecting “OK. Got it!” or “Remind me later.” This behavior is preventing some users from navigating the portal as expected.
At this time, there is no workaround available. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible.
We understand the disruption this may cause and appreciate your patience while we work toward a resolution. Updates will be shared as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/06/2025 04:26AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 months ago - at 05/05/2025 11:56PM
We are currently investigating an issue in the BCDR Partner Portal where the “Urgent Data Retention Update for Archived Agents” banner may continue to appear after selecting “OK. Got it!” or “Remind me later.” This behavior is preventing some users from navigating the portal as expected.
At this time, there is no workaround available. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible.
We understand the disruption this may cause and appreciate your patience while we work toward a resolution. Updates will be shared as soon as more information becomes available.
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