Outage in Kaseya

IT Glue - Degraded Performance

Resolved Major
May 13, 2025 - Started about 23 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app or a longer than usual load time. We will provide further details here as soon as we can. Region: North America Applications: Web App
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 05/13/2025 05:22PM

This incident has been resolved.

MONITORING about 21 hours ago - at 05/13/2025 04:36PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 22 hours ago - at 05/13/2025 03:47PM

We are continuing to work on a fix for this issue. We will provide further details here as soon as we can.

IDENTIFIED about 23 hours ago - at 05/13/2025 02:57PM

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app or a longer than usual load time. We will provide further details here as soon as we can.

Region: North America
Applications: Web App

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