Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'

Resolved Minor

May 21, 2025 - Started 11 months ago - Lasted 8 days
Official incident page

Incident Report

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services. The Kaseya R&D Team has identified the issue and is working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/29/2025 01:18PM

This incident has been resolved.

MONITORING 11 months ago - at 05/23/2025 03:32PM

Backup success rates for SharePoint services on pod 'des1-saas-p0' have returned to normal.

The Kaseya R&D team will continue to monitor.

MONITORING 11 months ago - at 05/22/2025 03:18PM

Configuration changes have been implemented on the affected pod and backup success rates for SharePoint services are improving.

The Kaseya R&D team is monitoring the results of the changes.

IDENTIFIED 11 months ago - at 05/21/2025 01:20PM

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint services.

The Kaseya R&D Team has identified the issue and is working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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