Outage in Kaseya

Datto RMM - Datto Continuity devices generate false offline alerts

Resolved Minor

May 26, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently aware of an issue where Datto Continuity devices are generating false offline alerts in Datto RMM. Despite these alerts, the affected devices are confirmed to be operational and accessible via the Backup Portal. Please note: this may result in an influx of alerts in Datto RMM, and may also trigger Autotask tickets if the Datto RMM/Autotask integration is active. The Kaseya R&D Team are currently investigating this issue, Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/26/2025 08:30PM

This incident has been resolved.

INVESTIGATING 11 months ago - at 05/26/2025 03:00PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/26/2025 02:48PM

We are currently aware of an issue where Datto Continuity devices are generating false offline alerts in Datto RMM. Despite these alerts, the affected devices are confirmed to be operational and accessible via the Backup Portal.

Please note: this may result in an influx of alerts in Datto RMM, and may also trigger Autotask tickets if the Datto RMM/Autotask integration is active.

The Kaseya R&D Team are currently investigating this issue,

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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