Outage in Kaseya

RocketCyber agents are showing offline

Resolved Major
June 02, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are aware of a problem where "RocketCyber agents are showing offline for customers" The Kaseya R&D Team has been notified and the investigation is in progress. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/02/2025 01:34PM

The Kaseya R&D team has resolved the service incident experienced by our RocketCyber partners, in the EU region, where Agents were all showing offline. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.

Once our investigation is complete, we will publish the root cause analysis will be made available here, on Kaseya Status.

MONITORING 1 day ago - at 06/02/2025 11:31AM

The Kaseya R&D team has identified the issue and resolved the underlying issue. The affected RocketCyber agents will begin coming online shortly. Our R&D team is closely monitoring the situation to ensure continued stability. We appreciate your patience and thank you for your continued support.

INVESTIGATING 1 day ago - at 06/02/2025 09:21AM

The Kaseya R&D Team is actively investigating the issue.

INVESTIGATING 1 day ago - at 06/02/2025 06:51AM

We are aware of a problem where "RocketCyber agents are showing offline for customers"

The Kaseya R&D Team has been notified and the investigation is in progress.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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