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Outage in Kaseya

Datto BCDR - Local Virtualizations created prior to latest IBU may encounter issues during power-on

Resolved Minor
June 09, 2025 - Started 11 months ago - Lasted 10 days
Official incident page

Incident Report

We are aware of a problem where a subset of Rescue Agents and encrypted virtualizations created before IBU version 2985 can fail to boot on the local BCDR device. Workaround for non-encrypted Rescue Agents: The recommended workaround involves reviewing the virtual machine (VM) settings within the Manage Restores page and selecting Apply to regenerate the VM template. This approach enables continued use of the application while effectively circumventing the identified problem. Workaround for encrypted virtualizations: Our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/19/2025 07:32PM

This incident has been resolved.

MONITORING 11 months ago - at 06/09/2025 03:06PM

We are aware of a problem where a subset of Rescue Agents and encrypted virtualizations created before IBU version 2985 can fail to boot on the local BCDR device.


Workaround for non-encrypted Rescue Agents:

The recommended workaround involves reviewing the virtual machine (VM) settings within the Manage Restores page and selecting Apply to regenerate the VM template. This approach enables continued use of the application while effectively circumventing the identified problem.


Workaround for encrypted virtualizations:

Our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.


Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

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