Outage in Kaseya

Datto SaaS Protection/BCDR - Organizations are not loading in the Datto Partner Portal

Resolved Major
June 18, 2025 - Started about 12 hours ago - Lasted about 9 hours
Official incident page

Need to monitor Kaseya outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Kaseya, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal. The Kaseya R&D team is actively investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 06/18/2025 07:55PM

This incident has been resolved.

MONITORING about 6 hours ago - at 06/18/2025 04:56PM

A fix has been implemented and the 'SaaS Protection Status' page and 'Manage Organizations' page within the Datto Partner Portal are loading normally again.

The R&D team is continuing to closely monitor for any other issues.

INVESTIGATING about 8 hours ago - at 06/18/2025 03:10PM

The reported issue persists after the changes that were implemented and is also affecting the functionality of the "Manage Organizations" page for BCDR.

The Kaseya R&D team is continuing to investigate.

MONITORING about 10 hours ago - at 06/18/2025 01:15PM

A fix has been implemented and we are testing the changes.

IDENTIFIED about 11 hours ago - at 06/18/2025 12:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 11 hours ago - at 06/18/2025 12:23PM

The Kaseya R&D Team has identified the cause of the issues and is working to implement a resolution.

INVESTIGATING about 12 hours ago - at 06/18/2025 11:24AM

We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal.

The Kaseya R&D team is actively investigating the issue.

Latest Kaseya outages

Datto SaaS Protection- Partner Portal Outage - 500 Service unavailable - about 21 hours ago
Endpoint Backup V2 - Service degradation - interface actions, registration and jobs may require retry - 5 days ago
Datto Portal - Users Cannot Access downloads.datto.com in the APAC Region - 6 days ago
Datto SaaS Protection - Backup and recovery performance degradation for services on pod 'use1-saas-p6' - 6 days ago
ConnectBooster - QuickBooks Online invoice images impacting Invoice PDFs - 7 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook