Outage in Kaseya
Datto SaaS Protection/BCDR - Organizations are not loading in the Datto Partner Portal
Resolved MajorIncident Report
We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal.
The Kaseya R&D team is actively investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 07:55PM
This incident has been resolved.
MONITORING
10 months ago - at 06/18/2025 04:56PM
A fix has been implemented and the 'SaaS Protection Status' page and 'Manage Organizations' page within the Datto Partner Portal are loading normally again.
The R&D team is continuing to closely monitor for any other issues.
INVESTIGATING
10 months ago - at 06/18/2025 03:10PM
The reported issue persists after the changes that were implemented and is also affecting the functionality of the "Manage Organizations" page for BCDR.
The Kaseya R&D team is continuing to investigate.
MONITORING
10 months ago - at 06/18/2025 01:15PM
A fix has been implemented and we are testing the changes.
IDENTIFIED
10 months ago - at 06/18/2025 12:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/18/2025 12:23PM
The Kaseya R&D Team has identified the cause of the issues and is working to implement a resolution.
INVESTIGATING
10 months ago - at 06/18/2025 11:24AM
We are aware of reports regarding Datto SaaS Protection organizations not loading in the Datto Partner Portal.
The Kaseya R&D team is actively investigating the issue.
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