Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'use1-saas-p4'

Resolved Minor

June 24, 2025 - Started 10 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p4' are experiencing degraded backup performance for SharePoint services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/26/2025 06:17PM

This incident has been resolved.

MONITORING 10 months ago - at 06/25/2025 01:28PM

SharePoint backup success rates on the pod have returned to normal. The Kaseya R&D team is continuing to monitor.

MONITORING 10 months ago - at 06/24/2025 08:05PM

The Kaseya R&D team has implemented configuration changes on the pod to address the issue and are monitoring the results.

IDENTIFIED 10 months ago - at 06/24/2025 06:05PM

The issue has been identified and the Kaseya R&D team is working to implement changes to address it.

INVESTIGATING 10 months ago - at 06/24/2025 03:06PM

We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'use1-saas-p4' are experiencing degraded backup performance for SharePoint services.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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