Outage in Kaseya

Datto Networking - DNA Routers Fail To Checkin

Minor
June 30, 2025 - Started 1 day ago
Official incident page

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Outage Details

We are aware of a problem where DNA routers will fail to check-in and users can experience degraded performance in the web user interface, resulting in slower load times. The Kaseya R&D Team has implemented a temporary work around to restore DNA check-ins, web UI access, and configuration updates. Currently graphs on the dna.datto.com → Status → Network Usage section will not populate with current information and in the dna.datto.com → Status → Browse Networks → More Information section will be out of date. The Kaseya R&D Team is actively investigating the issue and working to restore optimal functionality. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 06/30/2025 07:05PM

We are aware of a problem where DNA routers will fail to check-in and users can experience degraded performance in the web user interface, resulting in slower load times. The Kaseya R&D Team has implemented a temporary work around to restore DNA check-ins, web UI access, and configuration updates. Currently graphs on the dna.datto.com → Status → Network Usage section will not populate with current information and in the dna.datto.com → Status → Browse Networks → More Information section will be out of date.

The Kaseya R&D Team is actively investigating the issue and working to restore optimal functionality.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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