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Outage in Kaseya

VSA9 - Intermittent degraded performance for subset of US customers due to vendor issue

Resolved Minor
August 06, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

Subset of US Region VSA9 customers may intermittently experience degraded performance due to ongoing issues with our provider. Vendor has identified the issue and same will be addressed asap. We will closely monitor the status and keep you posted once this is fixed. We apologize for any disruption this may cause. - Kaseya Cloud Operations Team

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/06/2025 10:59PM

This incident has been resolved.

IDENTIFIED 8 months ago - at 08/06/2025 05:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 08/06/2025 05:11PM

Subset of US Region VSA9 customers may intermittently experience degraded performance due to ongoing issues with our provider. Vendor has identified the issue and same will be addressed asap.

We will closely monitor the status and keep you posted once this is fixed.

We apologize for any disruption this may cause.

- Kaseya Cloud Operations Team

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