Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pods 'use1-saas-p2' 'use1-saas-p6' and 'use1-saas-p7'

Resolved Major

August 11, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pods 'use1-saas-p2' 'use1-saas-p6' and 'use1-saas-p7' may experience degraded backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 08/13/2025 11:06AM

The root cause of the issues has been resolved. Backup success rates have returned to normal limits.

MONITORING 9 months ago - at 08/12/2025 11:31AM

The Kaseya R&D team has identified a root cause for the issues and has implemented a fix.

The health of the pods is currently being monitored for improvements.

INVESTIGATING 9 months ago - at 08/12/2025 04:15AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/12/2025 04:03AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/12/2025 04:02AM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/11/2025 08:38PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pods 'use1-saas-p2' 'use1-saas-p6' and 'use1-saas-p7' may experience degraded backup performance.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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