Outage in Kaseya

Datto Endpoint Backup for PC - Users encounter a failure when attempting to pair an agent or modify agent configuration settings

Resolved Minor
August 26, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a problem where Datto Endpoint Backup and Datto Endpoint Backup for PC assets can experience an error when attempting to pair an agent or modify the agent settings. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 08/26/2025 05:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 08/26/2025 03:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 08/26/2025 02:25PM

We are aware of a problem where Datto Endpoint Backup and Datto Endpoint Backup for PC assets can experience an error when attempting to pair an agent or modify the agent settings.



The Kaseya R&D Team is currently investigating the issue and working towards a resolution.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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