Outage in Kaseya

[Datto EDR] - [Portal Session] - Intermittent Portal Web Sessions

Resolved Major

August 26, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of a problem where the Datto EDR platform is currently unavailable. The Kaseya R&D Team is currently investigating the issue and we will post an update as soon as we have more information Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/26/2025 10:31PM

Datto EDR experienced an issue with DNS resolution, which has now been resolved.
Alerting may experience some delays, so please verify the event time and alert creation time before taking action. Agents will continue to collect telemetry, and once they reconnect to Infocyte tenants, the data will be processed. No data will be lost, though some may be delayed.

INVESTIGATING 8 months ago - at 08/26/2025 08:18PM

We are aware of a problem where the Datto EDR platform is currently unavailable.

The Kaseya R&D Team is currently investigating the issue and we will post an update as soon as we have more information

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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