Outage in Kaseya
Syrah - Network devices in Device List and Device summary generate graphQL error - Post 14.5
Resolved MinorIncident Report
We are currently aware of the issue where when trying to view network devices on the device summary page (site or global) or the device summary page, generates a GraphQL error.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/09/2025 12:15PM
We’ve identified that this issue only affects a small subset of devices associated with Syrah. The severity of the incident has been adjusted.
Our Kaseya R&D team is actively working on a resolution. If you need further assistance or would like an update, please reach out to our Support team.
Thank you for your patience and partnership.
IDENTIFIED
8 months ago - at 09/09/2025 04:58AM
The System is out of Maintenance mode
IDENTIFIED
8 months ago - at 09/09/2025 04:01AM
Our R&D team are performing the task, and the system is in maintenance mode
IDENTIFIED
8 months ago - at 09/09/2025 03:40AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 months ago - at 09/09/2025 03:39AM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 09/09/2025 02:18AM
We are currently aware of the issue where when trying to view network devices on the device summary page (site or global) or the device summary page, generates a GraphQL error.
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