Outage in Kaseya

Datto SaaS Protection - Degraded backup performance for services on node 'gbe2-bfyii-328'

Resolved Minor

October 06, 2025 - Started 7 months ago - Lasted 21 days
Official incident page

Incident Report

We are aware of a problem where some customers hosted on node 'gbe2-bfyii-328' are experiencing degraded backup performance for some services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/27/2025 12:29PM

This incident has been resolved.

MONITORING 6 months ago - at 10/24/2025 01:36PM

Backup frequency on node 'gbe2-bfyii-328' has been increased to 3x backups per day again.

The R&D team is monitoring.

IDENTIFIED 7 months ago - at 10/07/2025 01:49PM

Our R&D team has temporarily reduced the frequency of backups on node 'gbe2-bfyii-328' from 3x per day to 1x per day to reduce load on the system and stabilize the performance of services while they perform maintenance.

Please note that systems and related services to Datto SaaS Protection on node 'gbe2-bfyii-328' will remain operational while maintenance is active.

IDENTIFIED 7 months ago - at 10/06/2025 06:39PM

We are aware of a problem where some customers hosted on node 'gbe2-bfyii-328' are experiencing degraded backup performance for some services.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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