All Kaseya Products- US - Service Disruption

The disruption for Kaseya product services has been resolved. For further information, see the AWS status page for:

Amazon API Gateway (N. Virginia) - October 20, 2025

https://health.aws.amazon.com/health/status

We are aware of a service disruption being experienced for all Kaseya Products. During this time, you may experience brief and intermittent service degradation of platform or agent services.

This disruption is due to an ongoing AWS service interruption impacting our backend services.

We are monitoring the official AWS Service Status page: https://health.aws.amazon.com/health/status, and will update this Incident Notification as updates become available.

We are aware of a service disruption for the following products:

- Datto RMM: Concord and Vidal platforms
- Datto EDR: US instances
- Kaseya RocketCyber: US instances

This disruption is due to an ongoing AWS service interruption impacting our backend services.

Customers may notice that devices are showing as offline, delays in alerts processing, or may have difficulty accessing Datto RMM or Datto EDR services. RocketCyber partners may see some delays or inability to isolate or revert isolation on devices.

We are monitoring the official AWS Service Status page: https://health.aws.amazon.com/health/status, and will update this Incident Notification as updates become available.

We are aware of a service disruption for the following products:

- Datto RMM: Concord and Vidal platforms
- Datto EDR: US instances

This disruption is due to an ongoing AWS service interruption impacting our backend services.

Customers may notice that devices are showing as offline, delays in alerts processing, or may have difficulty accessing Datto RMM or Datto EDR services.

We are monitoring the official AWS Service Status page: https://health.aws.amazon.com/health/status, and will update this Incident Notification as updates become available.

We are aware of a service disruption for Datto RMM's on Concord and Vidal.

This disruption is due to an ongoing AWS service interruption impacting our backend services.

Customers may notice that devices are showing as offline or may have difficulty accessing Datto RMM services.

We are monitoring the official AWS Service Status page: https://health.aws.amazon.com/health/status, and will update this Incident Notification as updates become available.