Outage in Kaseya
Datto Networking - Users Can Fail to Connect after the AMI 2.1.5 Upgrade
Resolved MajorIncident Report
We are aware of a problem where Datto Networking users can fail to connect after the AMI 2.1.5 upgrade.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/31/2025 01:25PM
The rollback has been completed. The R&D team will be working on upgrading to a newer build that avoids the problems experienced over the next week
MONITORING
5 months ago - at 10/29/2025 06:01PM
A rollback to the previous build began on October 28th 2025 at 12:30pm EST.
Customer gateways will undergo the update during their next defined Maintenance Window.
At this time, the rollback of nearly all gateways has been successfully completed. A Root Cause Analysis (RCA) will be initiated to identify contributing factors and implement corrective actions to mitigate the risk of recurrence.
IDENTIFIED
5 months ago - at 10/28/2025 08:08PM
The R&D team has identified the problem and provided the Support Team with a workaround while they continue to work towards a permanent solution.
INVESTIGATING
5 months ago - at 10/28/2025 03:55PM
We are aware of a problem where Datto Networking users can fail to connect after the AMI 2.1.5 upgrade.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Kaseya outages
Datto AV – Behavioral Detection Update - about 9 hours ago
Datto Workplace - Latency Issues Affecting Users on US Cells - about 10 hours ago
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