Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Resolved Minor

November 10, 2025 - Started 5 months ago - Lasted 7 days
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Need to monitor Kaseya outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/17/2025 01:20PM

This incident has been resolved.

MONITORING 5 months ago - at 11/12/2025 05:08PM

Our R&D team have increased backup frequency on pod 'des1-saas-p1' from 2x per day back to 3x per day and are continuing to monitor.

MONITORING 5 months ago - at 11/12/2025 01:27PM

SharePoint services have stabilized on pod 'des1-saas-p1'.

Our R&D team is continuing to monitor.

MONITORING 5 months ago - at 11/11/2025 03:00PM

SharePoint success rates have improved after the changes implemented yesterday.

Our R&D team is continuing to monitor as SharePoint services stabilize.

MONITORING 5 months ago - at 11/10/2025 07:25PM

The Kaseya R&D team have temporarily decreased the daily backup frequency on pod ‘des1-saas-p1' from 3x per day to 2x per day to allow SharePoint services to stabilize.

The team is monitoring closely after the changes were implemented and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

IDENTIFIED 5 months ago - at 11/10/2025 06:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/10/2025 05:33PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Kaseya outages

Datto RMM - Vidal - Filter loading error "Out of sort memory" - 1 day ago

Datto BCDR - Server1405 - Degraded Offsite Performance - 6 days ago

Datto RMM - Concord - Creating or saving Monitoring Policies fails with "could not execute statement" error - 6 days ago

Datto BCDR - Server5856 - Degraded Offsite Performance - 7 days ago

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-143 - 7 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook