Multiple Products - Impacts from Cloudflare Global Network Issues

This incident has been resolved.

Cloudflare have implemented a fix for the issue:
- Graphus Login is restored and working as expected.
- Navigation on downloads.datto[.]com is restored and working as expected.

We are monitoring the fix. For more details please see: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

We have observed a CloudFlare outage which is causing these downstream impacts to our Products:

- Graphus users are not able to login and receive an "Internal Server Error" from Cloudflare
- Navigation issues are observed on "downloads.datto.com" but file and image downloads remain fully functional.

CloudFlare has provided an update: They have deployed a fix and are still working to remediate broader impacts.
For more details please see: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

We are aware of a problem where users cannot log into Graphus due to an "Internal Server Error".

This error is caused by a service degradation in CloudFlare, which Graphus relies on.
More information from CloudFlare can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Subscribe to the Kaseya Status Page for up-to-date information on how Graphus is impacted here https://status.kaseya.com/