Outage in Kaseya

Datto SaaS Protection - AUE Region Export/Restore Degradation

Resolved Minor
November 20, 2025 - Started 4 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently aware of an issue where some Datto SaaS Protection partners in the AUE region are unable to perform recovery tasks for certain clients. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/20/2025 03:57PM

This incident has been resolved.

MONITORING 3 days ago - at 11/20/2025 02:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 11/20/2025 01:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 11/20/2025 12:42AM

We are currently aware of an issue where some Datto SaaS Protection partners in the AUE region are unable to perform recovery tasks for certain clients.

The Kaseya R&D Team is actively investigating.

Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/

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