Outage in Kaseya
Datto SaaS Protection - All Regions - UI issue affecting customers ability to recover data from certain snapshots
Resolved MajorIncident Report
We are aware of a problem where, due to a UI issue, SaaS Protection customers are unable to select older snapshots for export/restore.
The Kaseya R&D Team has identified the issue and are actively working to deploy a hotfix to restore functionality.
In the meantime our Support team has been supplied with a workaround and can assist with recovery of historical snapshots as needed. If you require assistance with this, please create a ticket with our Support team.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Need to monitor Kaseya outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 11/21/2025 01:00PM
Our R&D team has completed deployment of the hotfix to all regions and are monitoring for any other issues.
MONITORING
3 days ago - at 11/20/2025 08:14PM
Our R&D team has started deployment of the hotfix to address this issue and are closely monitoring progress.
IDENTIFIED
3 days ago - at 11/20/2025 06:41PM
A hotfix to address the issue has been developed and is being prepared for deployment.
INVESTIGATING
3 days ago - at 11/20/2025 03:56PM
We are aware of a problem where, due to a UI issue, SaaS Protection customers are unable to select older snapshots for export/restore.
The Kaseya R&D Team has identified the issue and are actively working to deploy a hotfix to restore functionality.
In the meantime our Support team has been supplied with a workaround and can assist with recovery of historical snapshots as needed. If you require assistance with this, please create a ticket with our Support team.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Kaseya outages
Datto BCDR - Partner-initiated device migrations are currently queuing but not progressing to completion - 3 days ago
Datto Workplace - AU5 Report Files Not Loading - 4 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
