Outage in Kaseya

Datto BCDR - Partner-initiated device migrations are currently queuing but not progressing to completion

Resolved Minor
November 20, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of a problem where partner-initiated device migrations through the Datto Partner Portal are currently queuing but not progressing to completion. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/20/2025 07:47PM

This incident has been resolved.

MONITORING 3 days ago - at 11/20/2025 06:13PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 11/20/2025 03:56PM

We are aware of a problem where partner-initiated device migrations through the Datto Partner Portal are currently queuing but not progressing to completion.



The Kaseya R&D Team is currently investigating the issue and working towards a resolution.



In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.



Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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