Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for some services on pod 'gbe2-saas-p1'

Resolved Minor
December 09, 2025 - Started 24 days ago - Lasted 2 days
Official incident page

Incident Report

We are aware of a problem where SaaS Protection customers hosted on node ‘gbe2-saas-p1' are experiencing degraded backup performance for some services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 12/11/2025 09:02PM

This incident has been resolved.

MONITORING 22 days ago - at 12/11/2025 02:24PM

Backup success rates for all services on pod 'gbe2-saas-p1' have returned to normal levels.

Our R&D team is continuing to monitor.

MONITORING 23 days ago - at 12/10/2025 06:45PM

After the changes implemented to address the issue were deployed, we are seeing improvements to backup performance across the pod as new backups continue to process.

Our R&D team is continuing to monitor for any other issues.

MONITORING 23 days ago - at 12/10/2025 12:26PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 12/09/2025 09:00PM

Our R&D team is continuing to address this issue.

IDENTIFIED 24 days ago - at 12/09/2025 02:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 24 days ago - at 12/09/2025 12:11PM

We are aware of a problem where SaaS Protection customers hosted on node ‘gbe2-saas-p1' are experiencing degraded backup performance for some services.

The Kaseya R&D Team has identified the issue and are working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Latest Kaseya outages

Datto SaaS Protection - "504 Gateway Timeout" error when accessing customers hosted on pod 'des1-saas-p0' - about 2 hours ago
Endpoint Backup v2 - Backup Partial Outage - about 10 hours ago
Datto SaaS Protection - Node 'use1-bfyii-288' - Maintenance Notice - 4 days ago
Datto Endpoint Backup - Backup Failures On "gbe2-dtc-server-409281" - 9 days ago
Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1' - 15 days ago

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