Outage in Kaseya
Datto SaaS Protection - "504 Gateway Timeout" error when accessing customers hosted on pod 'des1-saas-p0'
Resolved MajorIncident Report
We are aware of a problem where some customers attempting to access their SaaS Protection accounts hosted on pod 'des1-saas-p0' may receive a "504 Gateway Timeout" error.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 01/02/2026 10:49PM
This incident has been resolved.
MONITORING
about 2 hours ago - at 01/02/2026 10:31PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 4 hours ago - at 01/02/2026 08:28PM
We are aware of a problem where some customers attempting to access their SaaS Protection accounts hosted on pod 'des1-saas-p0' may receive a "504 Gateway Timeout" error.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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