Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Resolved Minor

January 08, 2026 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/12/2026 07:46PM

This incident has been resolved.

MONITORING 3 months ago - at 01/12/2026 01:32PM

SharePoint backup success rates have returned to normal on the pod and the Kaseya R&D team is continuing to monitor for any other issues.

MONITORING 3 months ago - at 01/09/2026 07:03PM

The Kaseya R&D team has implemented configuration changes on pod 'des1-saas-p1' to address the issue and are monitoring the results.

IDENTIFIED 3 months ago - at 01/08/2026 04:15PM

The Kaseya R&D Team has identified the issue and is working towards a resolution.

INVESTIGATING 3 months ago - at 01/08/2026 09:03AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/08/2026 09:02AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/08/2026 09:01AM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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