Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p1'

Minor
January 08, 2026 - Started about 23 hours ago
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance. The Kaseya R&D Team is currently investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
IDENTIFIED about 16 hours ago - at 01/08/2026 04:15PM

The Kaseya R&D Team has identified the issue and is working towards a resolution.

INVESTIGATING about 23 hours ago - at 01/08/2026 09:03AM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 01/08/2026 09:02AM

We are continuing to investigate this issue.

INVESTIGATING about 23 hours ago - at 01/08/2026 09:01AM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p1' may experience degraded SharePoint backup performance.

The Kaseya R&D Team is currently investigating this issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Datto SaaS Protection - "504 Gateway Timeout" error when accessing customers hosted on pod 'des1-saas-p0' - 6 days ago
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