Outage in Kaseya

Datto Direct to Cloud Agent Pairing Services Failing

Resolved Major

January 12, 2026 - Started about 2 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are aware of a problem where Datto Direct to Cloud Agent Pairing Services are currently failing. The Kaseya R&D Team is investigating the issue at this time. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/13/2026 12:46PM

This incident has been resolved.

MONITORING about 2 months ago - at 01/12/2026 09:45PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/12/2026 06:07PM

The R&D team has implemented multiple mitigation steps that have not resolved the issue. The team is continuing to investigate.

INVESTIGATING about 2 months ago - at 01/12/2026 01:28PM

We are aware of a problem where Datto Direct to Cloud Agent Pairing Services are currently failing.

The Kaseya R&D Team is investigating the issue at this time.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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