Outage in Kaseya

Datto SaaS Protection - Backup performance degradation for M365 services on pod 'usw3-saas-p1'

Resolved Minor
January 15, 2026 - Started 1 day ago - Lasted about 22 hours
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' may experience degraded backup performance for some M365 services. The Kaseya R&D team has identified the issue and are actively working toward a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 01/16/2026 01:52PM

This incident has been resolved.

MONITORING 1 day ago - at 01/15/2026 07:15PM

Backup success rates for M365 services on the pod are returning to normal and our R&D team is continuing to monitor for any other issues.

MONITORING 1 day ago - at 01/15/2026 06:09PM

The Kaseya R&D team has implemented changes on the pod to address the issue and are monitoring the results.

IDENTIFIED 1 day ago - at 01/15/2026 04:02PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'usw3-saas-p1' may experience degraded backup performance for some M365 services.

The Kaseya R&D team has identified the issue and are actively working toward a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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