Outage in Kaseya

Datto SaaS Protection - Service disruption for customers hosted on node 'use1-bfyii-2378'

Resolved Minor

February 27, 2026 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Kaseya's Datto SaaS Protection service experienced a 4.3-hour disruption affecting customers hosted on node 'use1-bfyii-2378', preventing them from accessing their accounts and causing error messages. The Kaseya R&D team investigated the issue and implemented a fix, with monitoring ongoing to ensure resolution.

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts. The Kaseya R&D Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 2 months ago - at 02/27/2026 05:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 02/27/2026 04:53PM

We are aware of a problem where SaaS Protection customers hosted on node 'use1-bfyii-2378' are currently unreachable and are receiving an error when attempting to access their accounts.

The Kaseya R&D Team is currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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