Outage in Kaseya

Datto Networking - Dynamic DNS records for Datto Networking DNA devices are temporarily resolving to an incorrect private IP address

Resolved Major

March 11, 2026 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Datto Networking DNA devices experienced a configuration issue where their dynamic DNS records were resolving to incorrect private IP addresses instead of the proper addresses. This affected network connectivity and device accessibility for users with these networking devices. The issue was identified by the Kaseya R&D team, a fix was implemented and monitored, and the incident was fully resolved after 27.6 hours.

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 03/12/2026 05:09PM

This incident has been resolved.

MONITORING 1 day ago - at 03/11/2026 02:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 03/11/2026 01:33PM

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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