Outage in Kaseya
Datto Workplace AU5 - Agents are unable to connect and sync data; files cannot be created and/or saved in Workplace Online
Resolved MajorIncident Report
Summary AI Generated
Kaseya's Datto Workplace AU5 cell experienced a major outage lasting 28.3 hours where agents could not connect or sync data, and users encountered failures when creating files online (404 errors), opening files through Google Docs integration, and saving changes through Microsoft 365 integration. The incident affected partners on the AU5 cell with server errors appearing in Workplace Agent across all versions. The issue was resolved after R&D and Infrastructure teams implemented a fix and monitored the results.
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/06/2026 12:45PM
This incident has been resolved.
MONITORING
11 days ago - at 05/05/2026 01:50PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
12 days ago - at 05/05/2026 11:14AM
The R&D and Infrastructure teams are continuing to investigate the cause of the issue.
INVESTIGATING
12 days ago - at 05/05/2026 08:27AM
We are currently investigating an issue impacting partners on AU5 cell, where agent connections and file syncs are failing.
Affected partners may see server errors in the Workplace Agent with both versions.
Creating files in Workplace Online may fail with a 404 error.
Opening existing files with the Google Docs integration may fail with an error.
Saving changes to existing files through the Microsoft 365 integragration may silently fails.
Subscribe to the Kaseya Status Page for up to date information at https://status.kaseya.com/
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