Outage in Kaseya
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
Resolved MajorIncident Report
Summary AI Generated
Datto Endpoint Backup for PC users in Germany experienced degraded offsite performance on three specific infrastructure nodes (des1-dtc-server-30, -32, and -33), impacting backup and recovery operations for approximately 52 hours. A fix was implemented and monitored before the incident was fully resolved.
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/28/2026 06:18PM
This incident has been resolved.
MONITORING
4 days ago - at 08/26/2026 03:58PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 08/26/2026 02:40PM
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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