Outage in Kaseya
BMS & Vorex - Billing and Invoice Errors
Resolved MajorIncident Report
Summary AI Generated
Kaseya BMS and Vorex experienced a 2.3-hour major incident where users encountered errors when generating batch invoices, using billing automations to send invoices, and clicking the "Post All" button in the Billing Review stage. The Engineering Team identified and resolved the batch invoice and billing automation issues, though the "Post All" button fix remains pending a future update. As a temporary workaround, users can post items individually without error.
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 10/01/2026 08:10PM
The Kaseya Engineering Team has fixed issues related to generating batch invoices and with using billing automations. The issue with the "Post All" button when on the "Billing Review" stage will be fixed at a later date.
As a workaround, users can still post items one at a time without error.
IDENTIFIED
1 day ago - at 10/01/2026 06:06PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 10/01/2026 05:55PM
We are aware of a problem in both BMS and Vorex where users are getting errors when generating batch invoices, using billing automations to send invoices, and issues using the "Post All" button when in the "Billing Review" stage.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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