Outage in Keepit

Search import delay in DE and DK regions

Resolved Minor
October 18, 2024 - Started about 1 year ago - Lasted 10 days
Official incident page

Incident Report

Some customers' backup metadata imports into the search engine were delayed, which may result in them seeing search data import delays when browsing their most recent backup datasets. Configuration changes are being applied to correct this behavior. This does not in any way impact backup performance. If you need assistance finding certain data, please do not hesitate to contact support

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/27/2024 08:47PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/23/2024 05:48PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 10/22/2024 08:11PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 10/22/2024 07:07AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 10/20/2024 07:53PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 10/19/2024 06:57PM

The applied fix has helped improve the situation, but we are still working toward a complete resolution

IDENTIFIED about 1 year ago - at 10/18/2024 07:26AM

Some customers' backup metadata imports into the search engine were delayed, which may result in them seeing search data import delays when browsing their most recent backup datasets. Configuration changes are being applied to correct this behavior. This does not in any way impact backup performance. If you need assistance finding certain data, please do not hesitate to contact support

Latest Keepit outages

Missing Keepit app in Google Workspace Marketplace - 4 months ago
Search import delays in DE region - 5 months ago
User access issues on US environment - 5 months ago
"Impossible travel" alerts from Microsoft in the DK region - 6 months ago
Connectivity issues in the US region - 6 months ago

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