Outage in Keepit
Investigating — Microsoft Graph Synchronization Errors for New Connectors
Resolved MinorIncident Report
Summary AI Generated
Keepit's SaaS Backup service experienced Microsoft Graph synchronization errors affecting new connectors, lasting approximately 54 days. A premature resolution was announced before Microsoft's fix was fully deployed, and customers confirmed the issue persisted, prompting continued joint investigation with Microsoft. The incident was ultimately resolved on October 14, 2026, following confirmation that synchronization errors were no longer observed.
Following our earlier resolution update, customers have reported that the issue persists. We have confirmed this and are actively investigating in collaboration with Microsoft, whose fix appears to not yet be fully deployed.
We will provide a further update as soon as we have confirmation from Microsoft.
Components affected
Keepit SaaS Backup Keepit SaaS Backup Keepit SaaS Backup Keepit SaaS Backup Keepit SaaS Backup Keepit SaaS Backup Keepit SaaS BackupTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 10/14/2026 02:16PM
This incident has been resolved.
MONITORING
1 day ago - at 10/14/2026 10:25AM
We are no longer observing synchronization errors on our side and are actively monitoring to confirm full resolution
IDENTIFIED
about 1 month ago - at 09/01/2026 07:01PM
No new updates from Microsoft. We will share information as soon as it becomes available
IDENTIFIED
about 2 months ago - at 08/26/2026 05:35PM
We are still working with Microsoft to confirm that their fix has been fully deployed and will provide a further update as soon as new information is available
INVESTIGATING
about 2 months ago - at 08/25/2026 01:04PM
We are still awaiting confirmation from Microsoft that their fix has been fully deployed. We continue to monitor the situation closely and will provide a further update as soon as new information is available
INVESTIGATING
about 2 months ago - at 08/21/2026 07:06PM
Following our earlier resolution update, customers have reported that the issue persists. We have confirmed this and are actively investigating in collaboration with Microsoft, whose fix appears to not yet be fully deployed.
We will provide a further update as soon as we have confirmation from Microsoft.
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