Outage in Cisco Kenna Security

Slow response and 504 errors in UI

Resolved Minor
August 21, 2024 - Started over 1 year ago - Lasted 2 days
Official incident page

Incident Report

US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.
Components affected
Cisco Kenna Security Kenna UI Cisco Kenna Security Data Exports Cisco Kenna Security Connector Runs

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/23/2024 02:50PM

This incident has been resolved.

MONITORING over 1 year ago - at 08/22/2024 03:43PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/22/2024 03:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/21/2024 08:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 08/21/2024 07:21PM

Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/21/2024 04:16PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/21/2024 03:39PM

US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.

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Stalled connector runs - 11 months ago

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