Outage in Kenna Security

Qualys connector runs are failing

Resolved Major
January 08, 2025 - Started 4 months ago - Lasted about 24 hours
Official incident page

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Outage Details

Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/09/2025 03:14PM

This incident has been resolved.

MONITORING 4 months ago - at 01/08/2025 09:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 01/08/2025 03:42PM

Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists."

An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

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