Outage in Cisco Kenna Security

Qualys connector runs are failing

Resolved Major

January 08, 2025 - Started about 1 year ago - Lasted about 24 hours
Official incident page

Incident Report

Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

Components affected

Cisco Kenna Security Connector Runs Cisco Kenna Security Connector Runs Cisco Kenna Security Connector Runs Cisco Kenna Security Connector Runs

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/09/2025 03:14PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/08/2025 09:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 01/08/2025 03:42PM

Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists."

An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

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