US-East-1 Incident

We confirm that all Kevel services have remained operational for several hours, and we are moving the incident to resolved.

Please note that we are still working to backfill missing data for Reporting and Data Shipping. We anticipate this will be completed by the end of the week.

If you have any questions about the incident or the ongoing backfill, please reach out to your Customer Success Manager or Kevel Support.

All Kevel services are now operational including Ad Serving, Audience, Data Shipping, Management, Forecast and Reporting. We are continuing to monitor all services.

We are also still working to backfill missing data from yesterday's incident for Data Shipping and Reporting.

Ad Serving, Management and Audience continue to be operational.

Data Shipping has resumed normal operations, however, customers may be missing data from today, October 20th. Confirming we will evaluate backfilling this data.

Reporting and Forecasting are still operating with degraded performance. We are waiting for recovery of the related service from our infrastructure provider to resume normal operations. We anticipate this will take hours.

Ad Serving has now been returned to an operational status. Audience has also been returned to an operational status. Management also continues to be operational.

We are continuing to work with our infrastructure provider to address the impact on Reporting, Data Shipping and Forecast.

Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data.

Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results.

We are continuing to work with our infrastructure provider to address the impact of the incident.

Ad Serving continues to be stable.

Management is operational, has returned to pre-incident status and has worked through the backlog of changes.

Reporting and Data Shipping are still experiencing degraded performance and customers may continue to see failed reports. In addition, today's reports may lack recent data.

Forecast is also experiencing degraded performance and today's forecasts may show inaccurate results.

For Audience, purchase request syncing may continue to be degraded for some customers.

We are continuing to engage with our infrastructure provider to resolve the incident.

Ad Serving continues to be stable.

Management is stable.

Reporting, including Data Shipping, is still experiencing degraded performance and customers may continue to see failed reports. In addition, reports from today may lack recent data.

Forecast is also experiencing degraded performance and forecasts from today may show inaccurate results.

For Audience, purchase request syncing may be degraded for some customers.

We are continuing to work with our infrastructure provider to fully resolve the incident.

Ad Serving is now stable. If you continue to experience issues with Ad Serving, please reach out to Support or your to Customer Success Manager.

Authentication and Campaign Management remain operational, though customers may continue to experience elevated response times.

Reporting, including Data Shipping, continue to experience degraded performance and customers may continue to see failed reports. Completed reports may also lack recent data.

Forecast is also continuing to experience degraded performance and completed forecasts may yield inaccurate results.

For Audience, event tracking is operational, however, purchase request syncing may be degraded for some customers.

We are continuing to actively respond to this incident.

Ad serving in the US-East-1 region remains impacted, with elevated error rates and latency still observed.

Authentication and Campaign Management remain operational, though some customers may continue to experience higher-than-normal response times.

Reporting, including Data Shipping, are continuing to experience degraded performance and customers may see reports failing. Completed reports may also lack recent data.

Forecast is also experiencing degraded performance and recently completed forecasts may yield less accurate results.

We are continuing to work with our infrastructure provider to fully resolve the incident. Ad serving in the US-East-1 region remains partially impacted, with elevated error rates still observed.
Authentication, Campaign Management, and Reporting remain operational, though some customers may continue to experience higher-than-normal response times.
Our teams remain actively engaged, and we’ll share another update as soon as more progress is made.

Confirming we are still working to address the impact from an incident with one of our infrastructure providers. Ad serving on US-East-1 is still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but may still experience elevated response times.

Compute resources for ad serving on US-East-1 are still experiencing increased error rates while the underlying service is being restored. Authentication, Campaign Management and Reporting are operational, but you may see elevated response times while previous failed requests are retried.

US-East-1 services including ad serving in the region, authentication, campaign management and reporting have been impacting by an underlying incident with one of our infrastructure providers. We're taking remediation steps and are continuing to monitor.