Service disruption at the Northern Virginia (US East 4) data center

At this time, our Engineers have verified that all sites have been successfully moved to the new server and have remained operational since service was restored a few hours earlier.

Additionally, the ZFS pool on the new server is operating normally and no errors have been observed. We will continue monitoring this server to ensure it remains error free.

If you have any questions or if you are seeing any issues with your site, please contact our support team.

Thank you for your patience and we apologize for any disruption in service.

During the process of triaging this situation, our systems engineers were contending with a ZFS pool that was becoming progressively more corrupt.

Our Engineering team exhausted all available options to repair the corrupted file system and at this time have restored the file system from our most recent unaffected backup taken on Apr 20, 2023 at 23:43 UTC.

This issue only affected a single server in the data center, and all sites on the affected server are back online at this time. As a precaution, these sites are being moved to a new server. We will provide additional updates as more information becomes available.

Our Engineers have implemented a solution, and restored service to the affected sites. We will continue to monitor this situation to ensure host server stability. If you do have any questions regarding this matter please do not hesitate to reach out to our Support team.

Our Engineers are continuing to work on resolving the issue on the affected host server. We will be providing additional updates as they become available. If you have any questions please do not hesitate to reach out to our Support team. Thank you for your patience while our team works on the solution.

Our Engineers are in the process of implementing a possible solution. This will affect site availability during the process. We will continue to provide updates as soon as possible as they become available. We appreciate your continued patience while our team works towards a solution. If you have any questions please do not hesitate to reach out to our 24/7 Support team.

Our team is continuing to make progress towards a solution. We will be providing additional updates as they become available. If you have any questions please do not hesitate to reach out to our Support team. We appreciate your continued patience.

Our Engineers are continuing to work towards a resolution. We will be providing additional updates as they become available. If you have any questions please do not hesitate to reach out to our Support team. We appreciate your patience.

Our Engineers are continuing to work towards a solution. We will be providing additional updates as they become available. If you have any questions please do not hesitate to reach out to our Support team. We appreciate your patience.

Our Engineers are investigating reports of a service disruption affecting sites in the Northern Virginia (US East 4) data center. We are working to restore service to affected sites as quickly as possible.