Outage in Kinsta

Transactional email deliverability issue (latency)

Resolved Minor
April 22, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

The provider of our transactional email service, Mailchannels, is currently investigating the issue of latency in email deliverability with our transactional email system. https://status.mailchannels.net/
Components affected
Kinsta Outbound Email System

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/22/2024 06:43PM

MailChannels has successfully resolved the issue, and as such, we're marking our status page as resolved.

IDENTIFIED over 1 year ago - at 04/22/2024 05:14PM

We are continuing to monitor the situation and await updates from MailChannels.

IDENTIFIED over 1 year ago - at 04/22/2024 03:24PM

MailChannels have confirmed that legitimate emails which were delayed have now been delivered. However, they are still seeing increased latency. We'll continue to provide updates as they become available.

IDENTIFIED over 1 year ago - at 04/22/2024 02:31PM

We are continuing to monitor the situation and await updates from MailChannels.

INVESTIGATING over 1 year ago - at 04/22/2024 01:11PM

Mailchannels disclosed that the delivery is slow for a small percentage of traffic. They are trying to clear out all the messages in their queues as fast as possible.

INVESTIGATING over 1 year ago - at 04/22/2024 12:29PM

Mailchannels is continuing to investigate the issue. https://status.mailchannels.net/

INVESTIGATING over 1 year ago - at 04/22/2024 10:10AM

The provider of our transactional email service, Mailchannels, is currently investigating the issue of latency in email deliverability with our transactional email system.

https://status.mailchannels.net/

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